Is ordering online secure?

To ensure the security and privacy of your order, we utilize SSL (Secure Socket Layer) encryption technology. We also partner with PayPal, a highly secure and reliable payment service, to process your payments.

How long will it take to receive my order?

Orders are typically delivered within 3-8 business days. If your order takes longer than the estimated delivery date, please reach out to our customer service team for assistance.

How will I know if my order has been received?

Shortly after placing your order, you will receive an email confirmation to acknowledge that your order has been received.

What if I have any issues with my order after receiving it?

If you encounter any problems with your order, please contact our Customer Service Team immediately. We are here to assist you. For more information, please refer to our return and exchange policy page.

How can I track my order?

Once your order is dispatched, you will receive an email notification containing the tracking details. Alternatively, you can track your order directly on our website by visiting the designated tracking page.

How can I cancel my order?

Orders can be canceled prior to shipment. However, if the product has already been dispatched, you will need to receive it and initiate a return process as per our return policy.

Can I exchange my item for a different one?

If you wish to exchange your product for another item in our store, please reach out to our customer service team for further assistance and guidance.

Are your sizes accurate according to the size chart?

Our jacket measurements are aligned with the numbers provided in our size chart. You can confidently refer to the size chart to ensure a perfect fit for your jacket.

Do I need to pay for the return courier charges?

As we provide free shipping for orders, we are unable to cover the return courier charges. The cost of return shipping will be the responsibility of the customer.

How will I receive my refund in case of a return?

Refunds for returns will be issued through the original form of payment. Please note that refund processing times may take up to 6-7 business days.

What courier service do you use for shipping?

We utilize the express services of FedEx and DHL for shipping our products. Within the United States, we also utilize USPS and UPS for delivery.

Does Pelle Pelle have any retail stores?

Pelle Pelle is an online leather jacket store, and we do not operate any physical retail locations at this time.

How can I contact Pelle Pelle for further questions?

For any additional questions or inquiries, please contact our Customer Care Department at info@pellepelleshop.com or chat with us via messenger.